Water testing orders can be canceled up until the water test kit is shipped. Once shipped there are no cancellations or refunds. Orders are usually shipped within 12 hours of receipt.
Please inspect your water testing kit order upon reception and contact us immediately by email if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Consultations can be canceled and refunded if cancelation is requested at least 24 hours prior to the scheduled consultation time. Rescheduling is allowed up until two hours before your scheduled consultation time.
If a cancelation or refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Unfortunately, we cannot accept returns on gift cards.
You can always contact us for any return question at firstname.lastname@example.org.